Information Communications Technician (ICT) Apprentice - Operations

Join Amazon as an IT Support Apprentice based in one of Amazon’s UK fulfilment centres, working alongside experienced IT professionals to maintain hardware, software and network systems that keep operations running. Day-to-day duties include diagnosing and resolving technical issues, installing and configuring computers and network equipment, supporting end-users, and monitoring system security and performance.

The programme is an 18-month Level 3 apprenticeship combining on-the-job training, online study and mentoring. Apprentices work 40 hours per week (including possible evening, weekend and night shifts) and will sometimes travel to a training centre for off-the-job learning.

The apprenticeship leads to the Information Communications Technician qualification and has a September 2026 start date. Upon completion you will be qualified for IT Technician roles within Amazon’s operations network, with potential progression into specialist or leadership positions.

The application process is online and includes eligibility questions, a short online assessment, a games-based assessment, a video interview and a virtual assessment centre.