Apprentice Cruise Sales Consultant - Fred. Olsen Cruise Lines Limited

Fred. Olsen Cruise Lines is recruiting an Apprentice Cruise Sales Consultant to join the Reservations team at its Ipswich head office. In this on-site role you'll deal with customer enquiries and reservations, confirm bookings, upsell products and build product knowledge to provide excellent customer service.

The apprenticeship offers a salary of £17,000 per year and commissions based on performance. The role starts on Monday 17 November 2025 and the apprenticeship duration is 1 year 3 months.

This is a work-based apprenticeship delivered with training from Blue Sky Assessing & Consultancy Ltd. You will work towards the Customer Service Practitioner Level 2 qualification (estimated 15 months) with on-the-job learning and visits from an allocated assessor for 1-2-1 support.

The course covers communication and questioning skills, customer care techniques, workload prioritisation and service recovery skills relevant to reservations and sales.

To apply, sign in with your GOV. UK One Login and complete the application which will be processed via the company's website. The role is based at Fred Olsen House, 42 White House Road, Ipswich, IP1 5LL.

The apprenticeship is Disability Confident: applicants with disabilities or long-term health conditions are encouraged to indicate if they wish to be considered under the scheme. Desirable qualifications include GCSEs in English and Maths (grade 9-4).