Apprentice Customer Service Representative
PRIMARY CARE IT LTD
Want hands-on experience supporting GP surgeries? Join Primary Care IT’s Level 3 Customer Service apprenticeship to handle real queries, build CRM and communication skills, gain industry experience and boost your career or uni applications. Apply by 28 November 2025.
Join Primary Care IT’s Customer Service team supporting GP surgeries with their IT systems. As an Apprentice Customer Service Representative you will spend most of your time working on-the-job responding to customer queries by phone and email, updating and maintaining the CRM, assisting with customer onboarding and training, and supporting wider administrative and service tasks.
You will complete a Level 3 Customer Service Specialist apprenticeship delivered partly on-the-job and partly through a mix of online learning, tutor-led sessions and remote workshops with the training provider W S TRAINING LTD. The role is full time (37 hours 30 minutes per week), Monday to Friday 8:00-16:00 (one day 9:00-17:00).
The apprenticeship lasts 1 year 3 months and the employer aims to consider you for a permanent Customer Service role on qualification.
Location: Suite 3A, Keswick Hall, Norwich, NR4 6TJ. Wage: £14,722.50 for the first year (apprentice rate); pay may increase depending on age. Apply via GOV.UK One Login before the closing date.
Customer service specialist (Level 3) — Level 3 Customer Service qualification
28 Nov 2025
01 Dec 2025
Location
- GCSE English (grade 5) desirable
- GCSE Maths (grade 5) desirable
- Good communication skills
- Basic IT skills
- Organisation and problem-solving skills
- Ability to work as part of a team
£14,723 per year
£14,722.50 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.
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