Apprentice General Assistant

This apprenticeship places you in a GP practice to gain customer service and administrative skills in a medical setting. You will spend most of your time working on reception duties, dealing with patient enquiries by telephone, digital channels and face-to-face, and supporting the dispensary and admin teams with stock handling and basic administration.

You will be employed for 37 hours a week with specific weekly hours provided by the practice, and will combine on-the-job learning with off-the-job training delivered by Poultec Training Limited. The apprenticeship includes a Level 2 Diploma Customer Service Practitioner and Level 1 Functional Skills in Maths and English.

The role starts Monday 1 December 2025. On successful completion of the one-year apprenticeship and qualification, there may be opportunity to be offered a permanent role at the practice (e.g., receptionist, admin assistant or care coordinator) or to pursue other clinical or wellbeing roles.