Customer Services Apprentice Administrator

This is a Level 3 Business Administrator apprenticeship based at Coveris in Burnley. The role provides administrative support within the Customer Services team and involves hands-on learning in sales order entry, job maintenance, reporting, and general customer service tasks.

You will be expected to prioritise workloads, support internal and external customers, and occasionally cover reception or other departments once trained.

Apprentices study one day per week at Burnley College while working on the job for the remainder of the week. The apprenticeship starts on Monday 17 November 2025, runs for 1 year 6 months, and includes a mix of day-to-day administration, report preparation, and process improvement activities.

Hours are Monday to Friday 8:30am-5:00pm (37 hours 30 minutes per week).

On successful completion there is potential progression into full-time employment. The apprenticeship requires GCSEs in Maths and English (A*-C / 9-4) and competent administration and IT skills (MS Office). Contact details for queries are provided by the training provider (Burnley College).