Kia Service/Parts Advisor Apprentice - Redditch

This is a Kia Combined Service and Parts Advisor apprenticeship based in Redditch with Thomas Startin Junr Ltd. Apprentices will learn on the job to become a fully qualified and accredited Kia service and parts advisor, handling customer contact, bookings, parts stock management, invoicing, warranty claims and customer complaints.

The role is full-time (40 hours per week) and includes practical dealership duties and customer-facing responsibilities.

Training is delivered as a Level 3 Customer Service Specialist apprenticeship through training provider SKILLNET LIMITED. Apprentices will attend block training (Monday-Wednesday) at the Kia Academy in Derby and complete 8 learning blocks covering professional development, teamwork, communication, service improvement and related topics.

Hotel accommodation is provided and funded by the employer for apprentices travelling to Derby, and employers will cover associated costs during training stays.

The apprenticeship starts on Monday 1 December 2025, runs for 1 year 6 months, and offers a first-year wage of £15,704 (with the possibility of increases depending on age and future rates). Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership.