London Canal Museum Front-of-House Visitor Assistants
Create a free account to applyWelcome visitors, run reception and the shop, and handle personal and phone enquiries as a hands-on part of a museum team. Build customer service, communication and teamwork skills while helping keep exhibitions tidy. Training is provided, with lunch and travel expenses covered.
Front-of-House Visitor Assistants support the front-line work of London Canal Museum. Volunteers welcome visitors, staff the reception and shop, respond to personal and telephone enquiries, and help with the day-to-day running of the museum as a public visitor attraction.
The role is hands-on and people-focused, with lots of contact with visitors and an opportunity to help create a memorable experience.
The position is suited to people who are friendly, reliable and happy working as part of a team. Volunteers may also help keep the shop and exhibitions tidy, deal with cash, use a simple till system, and support opening and closing procedures.
There are opportunities to develop customer service, communication and teamwork skills, and to gain experience in the tourism and heritage sectors.
Volunteers are asked to commit to one or two regular days a month for at least six months, usually from 9. 45am to 4. 45pm.
The museum especially welcomes help on Fridays, Saturdays and Sundays. Training is provided, and volunteers also receive lunch, travel expenses, socials and discounted entry to the museum and its events.
Location
- Outgoing, proactive and reliable
- Able to spare one or two regular days a month for at least 6 months
- Especially available on Fridays, Saturdays or Sundays
- Able to work with a variety of colleagues as part of a team
- Able to take responsibility for ensuring the museum opens on time
- Able to interact with visitors and handle enquiries confidently
- Ability to work accurately with cash
- Able to learn and use a simple computer-based till system and other building services
- Good verbal communication skills in English, including a pleasant telephone manner
- Interest in museums, canals, or industrial heritage is an advantage
Lunch and travel expenses provided, plus volunteer socials, discounted entry to the museum and its events, and induction and training.
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