Shelter Lancashire Client Support Volunteer
Create a free account to applyHelp people at a Blackburn library navigate housing, benefits and debt support: share case updates, tackle forms, research local services and offer a listening ear. Shelter provides training in safeguarding, GDPR, equality and more, with food and travel expenses reimbursed.
Support clients who come to Shelter for help with housing, benefits or debt. As a Client Support Volunteer, you may give people updates on their case, share information about local services, help with form filling and paperwork, and assist people in navigating online systems and digital forms.
The role also includes phone and email communication, researching contact details for other services, and offering a listening ear and some emotional support.
The volunteering takes place at Blackburn Central Library within Shelter’s Hub service hours, Monday to Friday, 9am to 5pm. A minimum commitment of 4 hours is recommended. Shelter says volunteers are welcomed from all backgrounds and that support is tailored to the individual, with training provided in Safeguarding, GDPR, Health and Safety, Equality & Diversity, and Anti-racism.
Volunteers are also covered by insurance, and expenses such as food and travel are reimbursed.
Location
- DBS check required
Out-of-pocket expenses such as food and travel are reimbursed.
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