South Tees Hospitals NHS Foundation Trust Wayfinder Volunteer
Create a free account to applyGuide patients, carers and visitors around The James Cook University Hospital, helping them find departments, facilities and practical information. You’ll receive corporate and Therapeutic Care Team induction training, with a usual commitment of at least two hours a week for six months.
Wayfinder volunteers help patients, carers and visitors navigate busy hospital sites and make their visit feel less daunting. The role is based at The James Cook University Hospital in Middlesbrough and is centred on offering a friendly, efficient and helpful service to people arriving at or moving around the trust.
Typical duties include meeting and greeting visitors, helping them locate departments, giving directions, answering general enquiries, and sharing practical information about parking and facilities such as toilets, cafés and shops. Volunteers may also accompany people when appropriate, and may be asked to help lost children find a parent or guardian.
The trust provides training for the role, including corporate training and Therapeutic Care Team volunteer induction training. Volunteers are expected to be reliable, punctual and friendly, with good communication and customer service skills.
Commitment is discussed individually, but the trust generally expects at least two hours per week and a minimum six-month commitment. Free parking is available on Trust sites, although travel expenses are not paid.
Location
- All volunteers must be aged 16 or over.
- Volunteers in the emergency department must be aged 18 or over.
- A minimum commitment of six months is expected.
- At least two hours per week is generally expected.
- You must complete the volunteer recruitment process, including an application form, two successful references, a DBS check, occupational health clearance and mandatory training.
- Weekend volunteering is only available after at least four weekday sessions between 8am and 4pm Monday to Friday.
Voluntary role with free parking on Trust sites. Travel expenses are not paid by the trust.
Free to take part. Free parking on Trust sites, but travel expenses are not reimbursed.
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