Specsavers Customer Service Apprenticeship
Specsavers
Apply NowWant to earn while you learn? Join Specsavers' 12-month Customer Service Apprenticeship to build real retail and call-centre skills, gain a Level 2 qualification and get coached on the job - boost your CV and start your career.
Join Specsavers' Customer Service Apprenticeship to earn while you learn in a busy retail or call-centre environment. Over a 12-month programme you'll receive on-the-job, flexible training, structured learning time and support from an Apprentice Coach while you qualify as a Level 2 Customer Service Practitioner.
The role involves delivering excellent customer service in store or via call centres, handling enquiries, supporting sales processes and using Specsavers' management systems. Apprentices receive paid holidays, a salary (at least the national minimum for apprentices) and access to staff benefits, and can progress into other store roles or further apprenticeships after completion.
Specsavers' apprenticeships are aimed at school leavers and career changers with little or no prior optical experience. The programme includes weekly off-the-job learning, assessment through an End Point Assessment, and guidance from apprenticeship coaches and store teams throughout the learning journey.
Level 2 Customer Service Practitioner (nationally recognised)
Location
- Apprentices of all ages 16+ are encouraged to apply (specific roles such as Hearing Aid Dispensers require applicants to be over 18).
- You must not have significant prior experience in the optical world (apprenticeships are aimed at those new to the role).
- GCSE Maths Grade C/4 (or equivalent) is required; level 2 apprentices with lower grades may need to complete Functional Skills.
- Applicants must not be on any other apprenticeship or further/higher education programme (to meet funding rules).
- You may need to have lived in the UK or EU for the last 3 years to meet funding eligibility.
- You will need to be able to work approximately 30 hours a week alongside study components.
Earn a salary (at least the national minimum wage for apprentices) with paid holidays and access to Specsavers' staff benefits package. Pay for individual vacancies is advertised on the specific job posting (examples on the page include hourly rates such as £10.23ph and £7.75 per hour).
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